What is Self-Exclusion and how do you request it?

Self-Exclusion is a protection tool that blocks your account for a set period when you request it. Contact mygkk Support Live Chat or support@mygkk.org and choose your Self-Exclusion period (3 months, 6 months, or longer). Your account can only be reopened once that period has ended.

21+ Only

mygkk Responsible Gaming

Gaming should be enjoyable. mygkk puts players' wellbeing and safety first, which is why we provide tools and guidance to support responsible play.

Gaming and Accountability

mygkk recognises that gambling-related problems can arise for players and keeps the necessary tools, information, and support channels open to help address them. We firmly believe that gambling cannot be treated as a way to earn income — it is entertainment only. Anyone taking part in an online casino service deserves both enjoyment and safety.

This page clearly sets out gambling risk warnings, ways to set your own limits, support channels available to you, and gambling control tools. We will always put the long-term wellbeing of our players first.

21+

Access is available to those aged 21 and above only

The mygkk platform is for players who are 21 years of age or older only. Anyone underage is not permitted to access or play on any account. Age verification is also included as part of the payment verification process.

Protection Tools

Setting a Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit on your account. This lets you control your own spending and protect yourself from unwanted financial losses.

Taking a Time-Out

You can set a Time-Out period to take a break from gambling. Play can be paused for anywhere from 24 hours up to 7 days, and your account can only be reopened once that period has ended.

Self-Exclusion

If you feel that gambling is becoming a problem, you can have your account blocked through Support for a period of 3 months, 6 months, or longer. There is no way to reopen the account during this period.

Checking Your Gambling Records

You can view your gambling history, deposit and withdrawal records, and weekly spending summary at any time. These records help you reflect on your gambling habits.

24/7 Support

For any gaming-related issues, you can contact us anytime via Live Chat or at [email protected]. Our support team is available in Burmese to help you manage problem gambling.

Gaming Knowledge

We educate players on how odds work, what RTP means, and how to play responsibly in jackpot games.

Problem Gambling
Warning Signs

Gambling is fine as long as it stays fun. But if you notice any of the following signs, it's worth taking a serious look—

Warning Signs to Watch For

If you keep gambling to try to win back money you've lost
If gambling is making your financial problems worse
If gambling is damaging your relationships with family, work, or social life
If you've tried to stop gambling but can't
If gambling is causing you to lose sleep or feel increasing anxiety
If you're hiding your gambling and can't bring yourself to admit it

Tips for Responsible Play

Set a Budget

Decide how much you're willing to spend before you play and don't go over it. Trying to chase losses usually leads to losing even more.

Set a Time Limit

Decide in advance how long you'll play and stop when that time is up. Even if you don't notice the time passing, don't keep going — respect the limit you set.

Don't Play While Under the Influence

Avoid gambling while drinking alcohol or using substances. Your judgment is impaired, which increases the risk of financial loss.

Play for Fun Only

Don't treat gambling as a way to make money. Keep it as something you do for luck and enjoyment, and only when you're free from financial pressure.

How to Use Self-Control Tools

If you'd like to use responsible gambling tools on your mygkk account, follow the steps below—

Contact Live Chat

To access self-control tools (deposit limits, Time-Out, Self-Exclusion), reach out to our 24/7 Live Chat at any time.

Choose a Tool

Discuss the available protection tools — deposit limits, session Time-Out, or longer-term Self-Exclusion — with the support team and choose what suits your needs.

Get It Set Up

The support team will activate your chosen protection tool on your account within 24 hours. An account locked by Self-Exclusion cannot be reopened by anyone before the set period ends.

Review

When the set period ends, review your gambling habits and decide whether to keep the protection tools in place. You can talk to the support team at any time.

Financial Limits

Minimum Deposit

5,000 Ks

KBZPay, Wave Money, AYA Pay, CB Pay — available with any method

Minimum Withdrawal

10,000 Ks

Withdrawals are normally processed within 15 minutes to 2 hours

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit through Support — an effective tool for staying in control

SSL Security

All payments are protected with SSL encryption, keeping players' funds and personal information secure

Contact Us If You Have a Gambling Problem

If you feel that gambling is having a negative impact on your life, family, or finances, seek help right away. Reach out to the mygkk support team—

24/7 Live Chat

Get an instant response in Burmese, day or night

[email protected]

You can also send an email for a more detailed conversation

You can trust our support team with gambling-related concerns and speak openly in Burmese. Don't hesitate to reach out — responsible play is our priority.

Anyone dealing with a gambling problem has the right to get help

Play Safe —
Keep It Fun

Browse mygkk's games with self-control and responsible play in mind — fun comes first

Questions About Responsible Gambling

Self-Exclusion is a protection tool that blocks your account for a set period when you request it. Contact mygkk Support Live Chat or [email protected] and choose your Self-Exclusion period (3 months, 6 months, or longer). Your account can only be reopened once that period has ended.

Increasing a deposit limit (setting a higher limit) takes effect after a 48-hour delay — this delay is there to protect you while you reconsider. Reducing a deposit limit (setting a lower limit) takes effect immediately.

mygkk enforces a 21+ age limit. Never share your account or login screen with any child or underage person. Use a strong password and keep your login details private.

Time-Out temporarily pauses your play for 24 hours up to 7 days; your account becomes available again once the period ends. Self-Exclusion is a longer-term measure that locks your account for 3 months, 6 months, or more; there is no way to reopen it before that period is over. If gambling is becoming a problem, Self-Exclusion is the more effective option.

Borrowing money to gamble is a serious sign that gambling has become a problem. Contact mygkk Support immediately and request Self-Exclusion. Step away from gambling without making any promises to sell assets or repay debts through winnings.

Log in to your mygkk account and check your gambling records under the Transaction History or Bet History section. Review your deposit and withdrawal history and your losses regularly so you can reflect on your gambling habits.